How to Fix Netflix not Working on Samsung Smart TV


I recommend you to try unplugging your TV, signing out of Netflix, or reinstalling the app to fix the error if you see Netflix not working on Samsung Smart TV. Sometimes, the app fails to load on Samsung TVs or keeps getting error messages.

You may also disable Samsung’s Instant On feature and verify that Netflix’s servers are operational. It is also possible your VPN might not be functioning properly. That’s why I always recommend connecting to ExpressVPN, the best VPN for American Netflix from Anywhere. Support on older Samsung TV models has ended, but you can easily fix the problems using the troubleshooting tips below for all new models.

Why Netflix Not Working on Samsung Smart TV?

Many people have reported that Netflix not working on Samsung Smart TV. This can be very frustrating and irritating. After testing, I have found the following reasons why isn’t Netflix working on my Samsung Smart TV:

  • Network Connection Issues: Any issues with your home wifi connection could cause streaming problems for Netflix on your Samsung Smart TV.
  • Software Bugs or Incorrect Settings: It is possible that the software installed on the TV has some bugs, or there may be incorrect settings. Such issues can cause Netflix not to work properly on Samsung TVs.
  • VPN Connection Issues: If you are using a VPN connection for streaming content from Netflix, it is possible that your VPN might not be working correctly. You may also face the Netflix proxy error :

Such an error may pop up if your VPN has been banned by Netflix.

  • You might be Accessing it from a Restricted Country: It is possible that Netflix is not available in your country. In this case, you will not be able to access the Netflix library from that country.

How to Fix Netflix Not Working on Samsung Smart TV? [Easy Fixes]

After testing several troubleshooting tips, I have shortlisted the best one that will let you fix Netflix not working on Samsung Smart TV error. Choose from the below troubleshooting tip to fix the error and continue streaming all your desired shows and movies:

Is Netflix Down?

If you see Netflix not working on Samsung Smart TV error , it could be due to a broader service outage. It’s advisable to first verify whether Netflix services are globally affected. You can check Netflix’s status on its official status page to see if the service is operational.

Alternatively, you can visit third-party sites like, which gathers user reports to determine if a website functions correctly and provides a map to identify any localized service disruptions.


Netflix’s services may not be working. That’s why it’s best to check out for yourself if Netflix’s operations are down.

So what to do if is Netflix down on Smart TV? If Netflix is experiencing an outage, the only option is to wait until the service is restored.

Unplug your Samsung Smart TV:

If you see Netflix not working on Samsung Smart TV error , performing a power cycle can often resolve the issue. Here’s what I recommend you to do:


Unplugging the Samsung Smart TV to fix streaming errors.

  • Turn off the Samsung Smart TV using the remote control’s power button.
  • Unplug the TV from the wall outlet and wait for about one minute.
  • While the TV is unplugged, press and hold the power button on the TV (not the remote) for 30 seconds to discharge any residual power.
  • After waiting, plug the TV back into the power outlet.
  • Turn the Samsung Smart TV back on using the remote control.
  • A power cycle can clear temporary configurations that might cause Netflix to malfunction, resolving issues such as a black screen, the app not loading, or the app not responding.

    Sign out of Netflix:

    If Netflix isn’t working correctly on your Samsung Smart TV, signing out of your Netflix account and then signing back in can often resolve the issue. I’ve found that this process can refresh your account data and eliminate any session-specific problems. Here’s how to reset Netflix on Samsung TV:

  • Open the Netflix app on your Samsung Smart TV.
  • Navigate to the Menu or Settings within the app.
  • Scroll down and select Sign Out. Confirm your choice if prompted.signout-netflix
  • Once you are signed out, enter your Netflix account credentials to sign back in.
  • Reinstall the Netflix App

    If you see Netflix not working on Samsung Smart TV error , I’ve noticed that reinstalling the app can help. Here’s how to uninstall and reinstall Netflix on Samsung Smart TV:

  • Go to the Apps section on your TV’s home screen.
  • Highlight the Netflix app and select Delete or Uninstall to remove it.delete-netflix-app
  • Once the app is uninstalled, return to the App Store.
  • Search for Netflix and select Install to download and reinstall the app on your TV.
  • Reinstalling Netflix clears corrupted data that may cause issues such as a black screen or an unresponsive app. If you are wondering, “How do I clear Netflix cache on my Samsung Smart TV”, then you should know that Samsung Smart TVs do not offer a direct option to clear the cache for individual apps, but reinstalling the app is an effective workaround.

    Disable Samsung Instant On

    If you are experiencing issues with Netflix on a Samsung Smart TV, disabling the Instant On feature might resolve them. Instant On is designed for a faster startup but can cause issues with streaming apps. Here’s how I recommend you to disable it:

  • Press the Home button on the Samsung remote.
  • Navigate to Settings and select
  • Find the Samsung Instant On feature and toggle it Off.
  • Disabling Instant On may increase the TV’s startup time but can also resolve issues such as a black screen or an unresponsive Netflix app.

    Update Your Samsung Smart TV Software

    To ensure a smooth streaming experience on your Samsung Smart TV, it’s crucial to keep both the TV’s firmware and the Netflix app up to date. Here’s how I recommend you to update your Samsung Smart TV software and the Netflix app:

    Samsung Smart TV firmware updates:

  • Press the Home button and navigate to Settings.
  • Select Support, then Software Update.update-tv
  • Choose Update Now to look for available updates, and follow the on-screen instructions to install them.
  • How do I update Netflix on my Samsung TV?

  • Go to the Smart Hub or Apps screen on your TV.
  • Select the Netflix app.update-netflix
  • If an update is available, select it to install the latest version of Netflix.
  • All those looking for how to update Netflix on Samsung Smart TV should enable the Auto Update feature for your TV’s firmware and apps to avoid manual updates in the future. Keeping your software current is key to troubleshooting Netflix not working on your Samsung Smart TV.

    Verify Your Network Connection

    If Netflix not working on Samsung Smart TV error , it might be due to issues with your internet connection. You’ll need a reliable internet connection with speeds that match the quality of streaming you’re aiming for. Netflix suggests a minimum of 3Mbps for 720p HD streaming, 5Mbps for 1080p, and 15Mbps for 4K.

    If your current internet speed doesn’t meet these requirements, you might need to consider an upgrade. Additionally, check the overall functionality of your internet connection. Try using other apps that require a lot of data to see if they function properly.

    A simple Google search can also help determine if your internet is active. Check other devices connected to the same Wi-Fi network to see if they are online. If everything else fails, it’s likely that your internet connection is the issue.

    You can verify your network connection on Samsung Smart TV using the following steps:

  • Press the Home button on your Samsung Smart TV remote.
  • Navigate to Settings and proceed to General.
  • Select Network to view your TV’s network status.check-internet
  • If the TV is not connected to the internet, reconnect to your Wi-Fi network and test the connection again by selecting Network Status.
  • Check Your Netflix Plan. Is it Active?

    Another important thing to check is if your Netflix plan is active. If you forgot to renew the plan, then it could be causing Netflix not working issues. To check if your Netflix plan is active or not, go to your account page and see if there is any message regarding the renewal of your subscription.

    If you find that your subscription is inactive, then renew it and try streaming Netflix again.

    Reset the Smart Hub on Your Samsung TV

    If you’ve tried all other troubleshooting steps and still Netflix not working on Samsung Smart TV error , resetting the Smart Hub may resolve persistent issues:

  • Press the Home button on your Samsung remote.
  • Navigate to Settings and select Support.
  • Choose Self Diagnosis and then Reset Smart Hub.reset-smart-hub
  • Enter your PIN (default is “0000”).
  • Resetting the Smart Hub will log you out of all apps and delete all app data, requiring you to reinstall and log into Netflix again. This can also be a way to reset your Netflix account on your Samsung Smart TV.

    Netflix Might be Blocked

    In some cases, Netflix may be blocked due to regional restrictions or network blocks. Countries where Netflix is not supported are very few now, but there’s still a chance you’re affected by this. If you are looking for how to install Netflix on Samsung Smart TV in China, Crimea, North Korea, Russia, and Syria, then note that the streaming platform is not available there.

    Ensure that Netflix is available in your region, and if you’re using a VPN, try disconnecting it, as Netflix might be blocking it. If you’re on a network that restricts access, like at a school or workplace, you’ll need to contact the network administrator.

    Netflix Sound Not Working on Samsung Smart TV

    If you’re experiencing audio issues with Netflix on your Samsung Smart TV, there could be several reasons. Ensure the TV isn’t muted, and try increasing the volume using your remote. Sometimes, I’ve found that the solution might be as simple as adjusting the volume.

    You can verify the audio output setting of your Samsung Smart TV by following these simple steps:

  • Press the Home button on your remote.
  • Navigate to Settings.
  • Select Sound.
  • Choose Sound Output.
  • Select TV Speaker as your output option. This is usually the recommended setting.
  • If the above steps don’t resolve the issue, then check the connection cables:

  • Unplug the HDMI and audio cables from your TV.
  • Reconnect them securely.
  • Test the sound again.
  • If the audio issue persists, consider switching to a different input source if your TV supports multiple inputs. Test the audio in other applications to determine if the problem is isolated to Netflix. If Netflix remains the only app with audio difficulties, try uninstalling and reinstalling the app to see if this resolves the issue.

    Netflix Showing Black Screen On Your Samsung Smart TV

    If you encounter a black screen when launching Netflix, this could be indicative of an app or firmware issue. To solve Netflix not working on Samsung TV black screen error, I recommend you to follow these steps:

  • Ensure the Netflix app is updated.
  • Unplug the TV, wait for about 1-2 minutes, and plug it back in.
  • If necessary, uninstall and reinstall the Netflix app.
  • Check that the TV’s firmware is up to date.
  • Try streaming Netflix from another device to determine if the issue is with the TV.
  • Why ExpressVPN is the Best VPN for Fixing Netflix Not Working on Smart TV?


    • Ultra-fast servers in 105 Countries
    • Excellent unblocking capability for Netflix, Hulu & more
    • Best-in-class encryption trusted security, and advanced protection features that block ads, trackers, and harmful sites.
    • Connect up to 8 devices simultaneously
    • 24/7 customer support through live chat
    • 30-day money-back guarantee

    After testing 25+ VPNs, I can say that ExpressVPN is the best VPN for Netflix that will let you fix any streaming errors on your Samsung Smart TV while watching your desired shows and movies. This VPN offers premium features and fast speed for a bufferless streaming experience.

    This VPN service offers servers in 25 server locations in the US and offers 3000+ servers in 105 countries. Here, I’ve Netflix US unblocked , using ExpressVPN’s New York server, and watched a bunch of shows without any interruptions.


    I easily streamed shows and movies on Netflix after connecting to ExpressVPN.

    Recommended Servers: New York, New Jersey, Los Angeles

    When I tested ExpressVPN on Smart TVs , it offered a fast download speed of 89.42 and an upload speed of 84.64 on a 100 Mbps connection, which is crucial for streaming Netflix content smoothly.


    ExpressVPN offers incredible download and upload speed for streaming Netflix content.

    ExpressVPN allows you to connect eight devices simultaneously on one account. You can watch Netflix shows on iPhone, Android, Roku, iPad, PS4, etc. With its MediaStreamer feature, you can stream geo-limited content by getting a US IP address on devices that do not directly support VPNs.

    I can say that ExpressVPN works well on Samsung Smart TVs while keeping your data private. Enjoy peace of mind with features like AES 256-bit encryption, a Network Lock kill switch, and a no-logs policy, keeping your streaming habits private and protected.

    Exclusive Deal:

    VPNRanks readers can enjoy ExpressVPN for $6.67/mo – Save up to 49% with exclusive 1-year plans + 3 months free, offering a 30-day money-back guarantee!


    • Unblocks Tubi TV, Netflix, and other streaming services
    • Ultra-fast speed for Hulu streaming
    • Allows 8 simultaneous connections
    • World-class privacy and security with no activity logs or connection logs
    • Built-in password manager
    • 24/7 live chat support
    • 30-day money-back guarantee
    Get ExpressVPN – #1 VPN for Netflix 30 Days Money Back Guarantee

    Solving Netflix Compatibility Issues on Smart TVs: What Users Usually Faces? 

    If you’re experiencing a Netflix compatibility issue on your Samsung Smart TV, it’s likely because the Netflix app not updating to align with recent changes to Netflix’s APIs—a problem not uncommon with other digital services like YouTube and Spotify. This issue can make the app incompatible, effectively reducing your Smart TV to a standard TV.

    I tested many ways and recommended that the users check for any firmware updates from the manufacturer that could resolve this issue. If updates are unavailable, you might need to explore alternatives such as purchasing a new TV, Chromecast dongle, Android box, or Apple TV box to continue enjoying Netflix and other streaming services.

    Concerning your new Crystal UHD TU-7000 TV, users most encountered that while app menus “load fine” and the internet connection is fast at 100+ Mbps, they experience a “stuck on loading screen” problem when attempting to play content from Netflix, Prime, and Disney+. D

    Despite contacting Samsung and the ISP without success, I recommend trying some basic app and network troubleshooting steps. These should include “app force quit and restart,” “restarting TV and router,” opting for a “wired connection” over Wi-Fi, or modifying your TV’s “DNS settings” to Google’s public DNS ( and, which may help stabilize streaming performance.

    FAQs – Netflix Not Working on Samsung Smart TV

    It could be due to various reasons like outdated applications, network connection issues, missing DNS servers, and low cache memory. You should try to update both the Netflix application and the firmware version of your Smart TV to fix this issue.

    If the issue doesn’t resolve, you can also try using ExpressVPN to bypass any geo-restrictions that may be causing the problem with streaming content from Netflix.

    Samsung has discontinued Netflix support on certain older models of its smart TVs, specifically those manufactured between 2010 and 2011,

    Netflix might be facing some technical issues, or there could be a problem with your Smart TV. You should check the internet connection and Netflix app installed on your Samsung Smart TV to ensure they are up-to-date. Try hard resetting both devices and then try streaming content from Netflix again.

    To reset your Netflix account on your Samsung Smart TV, follow these steps:

    • Navigate to the Netflix home screen and scroll left to open the menu.
    • Choose “Get Help,” then “Sign out,” and confirm with “Yes.”
    • If “Get Help” isn’t visible, select “Settings” or use your remote to enter: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
    • From the resulting menu, select “Sign out,” “Start Over,” “Reset,” or “Deactivate.”

    If Netflix is not working on your TV but works on your phone, then logging out of your Netflix account on the TV and then logging back in can resolve minor glitches. If that doesn’t help, try removing the Netflix app from your TV and reinstalling it.


    I’ve provided extensive troubleshooting steps for Netflix not working on Samsung Smart TV error so that you can continue streaming all your desired content. I highly recommend ExpressVPN for its reliability and extensive server network, ensuring that you can access Netflix without interruptions.

    Also, updating your TV’s firmware and Netflix app regularly is crucial to avoid compatibility issues. I personally ensure my setup is always up to date, and this proactive approach can save a lot of time and frustration. Remember, a smooth streaming experience on your Samsung Smart TV is just a few updates away, and with the right VPN, you’re set for endless entertainment.

    Source link

    You might also like